PURPOSE
The Rockhead Group USA, LLC is a council comprised of the “Best in Class” stone fabricator executives all over the U.S. We primarily offer business intelligence along with preferred partnerships to key industry vendors for all of our Rockhead members.
REASON
The focus of Rockhead Group USA is to bring a high level of business intelligence into its international network of fabricators; thus resulting in much higher levels of consumer satisfaction and subsequently, greater profits for our members.
STANDARDS
We envision raising the industry bar to push our own limits and grow; from better products, to better employees, to better processes for our members. Rockhead Group USA partnered with vendors to bring the best product to the market through its international network.
Rich Katzmann
EXECUTIVE DIRECTOR
Rich Katzmann is an accomplished executive with significant experience in business intelligence, marketing, data, and value-based strategic decisions. Rich is enthusiastic about making a difference in the surfacing industry and has a deep understanding of the mission and vision of the Group – to be the “Best in Class” stone fabricator executives in North America. His previous experience includes being the president of Laser Products Industries and organizations in teams into becoming leading forces in their industry.
Erik Rapp
NATIONAL DIRECTOR VENDOR/MEMBER ENGAGEMENT
Erik Rapp has been a successful figure in the wholesale side of the countertop industry for 20 plus years. He is well connected with manufacturers, quarries and wholesalers globally and throughout the United States. He is excited to bring his customer-centric approach to the Rockheads members and vendors. He is excited to help the group reach it’s goal of being “best in class”. His previous experience includes Operations and Sales Management for Arizona Tile and Dal Tile.
Ari Hartung
DIRECTOR OF OPERATIONS
Ari has years of experience in managing large-scale customer service operations. She spent more than a decade in customer-facing operations within luxury branded hotels. In the demanding 24-hour-a-day, 365 days-a-year hospitality world, she managed customer experiences for guests who expect and deserve the best.
Ari’s strengths include (1) focusing on customer priorities and needs; (2) identifying and analyzing the causes of operational inefficiencies; (3) creating and implementing quality business processes; (4) executing business plans; (5) ensuring adherence to business processes; (6) focusing on customer feedback and process improvement; and (7) identifying and developing talented customer service professionals.
Isabel Prado
EVENTS MANAGER
Isabel brings 15 years of customer service experience to the Stansfeld team. As Event Manager, she oversees the planning and execution of partner events. Her love for providing exceptional client and guest experiences began when she joined the Ritz-Carlton Hotel in Battery Park, N.Y. Here, she found her calling, specializing in conference services. Over the years, she has worked her way through luxury hotels in New York City, including the New York Palace, Mondrian SoHo, and opened Ian Schrager’s PUBLIC Hotel. She enjoys getting to know people on a personal level, supporting clients, encouraging speakers, and ensuring her events are productive and successful.
Rockhead Team
Jon Kaplan
Rockheads Founder
Jon Kaplan is an accomplished executive with a proven record of consulting successful businesses in many different industries.
Nick Began
Rockheads Founder
Nick has over 30 years in the countertop industry. His countertop company, International Countertop Consultants, has a proven process that specializes in the multi-family space.
Paul Menninger
Rockheads Founder
Paul Menninger is the founder of Capitol Granite in Richmond, Virginia.
Bill Heuer
Partner
Owner of TCF MW, TCF AZ, Speedlabel, HOTSAUCE YOUR TOPS.
Geoffrey Gran
Partner
Owner of TCF MW, TCF AZ, Speedlabel, HOTSAUCE YOUR TOPS.
Eric Tryon
Rockheads Founder
Eric founded the award-winning Premier Surfaces, a Southeastern U.S. countertop fabrication and installation business….
We are business people before surfacing fabricators
Our members are focused on driving well managed, efficient and technologically advanced operations that yield profit.
Our networking opportunities are unmatched.
Unlike other organizations, we have a tight-knit group of business owners, managers and high-level executives who join forces regularly to develop their skill sets and create better ways forward for their companies.
Insights on critical parts of business management.
By sharing data and ideas, our members build upon their peers with useful expertise. Additionally, our featured guests and area ambassadors provide insights for critical parts of business management.
Best practices strategies.
Our Group shares and supports one another in trade best practices to better their businesses and one another as leaders.
Data sharing opportunities.
Data sharing allows our Group to develop financial benchmarking and processes that each individual company can take advantage of for scaling and optimizing their business.
GROUP FOCUSED RESOLUTION THINKING
We have worked with the world’s most sophisticated businesses in the stone industry.
We represent almost $1B in countertops sold in North America, with our 100+ members combined. Our group continues to lead the surface fabrication category and the numbers show it.
The Rockhead Group USA was founded by a group of stone fabricators dedicated to ethical and best practices in the industry. A primary requirement of membership is the Natural Stone Institute’s accreditation which is a rigorous examination process including a voluntary OSHA inspection. The group saw the need for a trade group specifically focused on the stone fabrication industry, with ample time dedicated to developing best practices specific to the fabrication of natural stone and quartz.
SALES
We represent over $1B in countertops sold in North America.
ACCREDITATION
We pride ourselves on achieving accreditation, as a best practice, for the value it brings our businesses, customers, and employees.